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Cancellation Policy

Late Cancellation and Rescheduling Policy Client Cancellations: Clients are required to provide a minimum of 24 hours' notice for any appointment cancellations or rescheduling. Single Session Purchases: A credit card will be kept on file, and late cancellations will incur a fee equivalent to the cost of the session, which will be charged to the card. Session Pack Purchases: Late cancellations will result in the forfeiture of one session from the package. The Trainer understands that unforeseen circumstances may arise; therefore, one late cancellation per quarter will be permitted without penalty. Quarters reset on January 1st, April 1st, July 1st, and October 1st. Trainer Cancellations: In the event the Trainer must cancel a session, reasonable efforts will be made to reschedule the session at a mutually convenient time. If the Client has purchased a session pack and rescheduling is not possible, the Client will receive an extension on the session pack’s expiry date. Late/No-Show Policy: Should you arrive late for a session, it will conclude at the originally scheduled time. Failure to attend without prior notice will result in that session being redeemed from your package, or will be charged to the credit card on file. Refunds, Expiry, and Session Use Single sessions: All single session purchases are non-refundable and must be used within 30 days of purchase. New clients are welcome to begin with pay-per-session training to ensure it’s a good fit before committing to a session package. Session Packs: All session pack sales are final. No refunds will be issued unless otherwise agreed to in writing. Online Training App: No refunds. However, you can cancel at any time. Session Expiry: All pre-purchased sessions must be used within 30 days from the purchase date. Unused sessions will not be refunded after this period unless otherwise agreed to in writing. Session Pack Terms: Session packs are good for the following durations: 4 Sessions: 4 Weeks 8 Sessions: 8 Weeks In extenuating circumstances, session packs may be extended for up to 2 weeks beyond the original e Payment Agreement Single sessions will be paid prior to or at the appointment. E-transfer, credit, and debit are accepted. Prepaid sessions are good for 30 days from the original date of purchase. Note for New Clients: Clients who wish to test the service before committing to a package are welcome to pay per session. Refunds are not issued for unused sessions in a pack once purchased.

Contact Details

• 3311 Avonhurst Drive, Regina, SK, Canada

  306-621-1415

  train@puremotionfitness.ca